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Support FAQ

Support -  Frequently Asked Questions


Q. What is the best way to get support?

A. Accessing our Help File is the fastest way to get answers.  The Online Help also has the most accurate information. An email to Support@MobilePCManager.com is routed directly to Tier 2 support which is often available into the evening. Our telephone help desk is staffed during normal business hours.



Q. Can I reinstall the software to try to fix a problem?

A. As long as you have not re-installed your OS or Formatted your Hard Drive you will be able to reinstall the software without requiring a Key Reset from Support.  If you have changed either of these you will need to contact support.



Q. I had a virus and had to reformat my computer, how do I reinstall the ScreenSafe software?

A. You will need to contact Support@MobilePCManager.com with your Customer Account ID to request a License Key Reset.



Q. Will ScreenSafe install on an Apple Computer?

A. No, ScreenSafe requires Windows Operating System (Windows 2000, Windows XP, Windows Vista, or Windows 7).


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